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The Taming of the Nations: A Study of the Cultural Bases of International
Policy
By F.S.C Northrop "Northrop's infallible insight into the global cultural assumptions which create our international policies, is impeccably joined to the difficulties of world peace and a governing body of enforceable international law. F.S.C. Northrop's observations are accurate to a degree which makes this book prophetic- as he predicted the inevitable rise of Islam. A most recommended read." - J.L. Dorosin |
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The Adventures of the Imagination of Periphery Stowe (a future fairy tale) By Josh Wagner
"This has to be the weirdest book I've ever read . . . A combination of Edgar Rice Burroughs
and Hitchhikers Guide to the Galaxy . . . truly a head-trip." In search of a cure for the poison that is slowly killing him, Riggs Bombay, the boy who is not afraid of one single thing, sets off in a lung-shaped airship, his toxic hallucinations in tow. While navigating through physical, mental, and spiritual realms, Riggs discovers a most peculiar book, which drives his quest to the farthest reaches of the universe. There, despite the efforts of power-hungry scoundrels, eccentric philosophers, insatiable spirits, and creepy old men, Riggs must deliver the book into the hands of the one person in the cosmos who wants absolutely nothing to do with it! At once classic and innovative, this whirlwind fantasy is rich in myth, magic, and humor, underpinned by profound mathematical, psychological, and philosophical truths. |
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Emotional Value : Creating Strong Bonds With Your Customers
By Janelle Barlow and Dianna Maul By teaching them how to say to customers "I feel your pain"--and even sort of (gulp) mean it. That's the message at the heart of this book from Janelle Barlow and Dianna Maul of consulting heavyweight TMI USA. "Customers are not always right.... But customers are always emotional," they write. "They always have feelings, sometimes intense, other times barely perceptible, when they make purchases or engage in ... transactions." That's why businesses must construct cultures that promote positive emotional states for both customers and employees. Unhappy employees out of touch with their own feelings, they warn, cannot provide "emotional value" for customers. The bulk of the book lays out practices for bringing EV to one's customers, including teaching employees emotional competence, maximizing customer experiences with empathy, and using emotional connections to increase customer loyalty. -- Timothy Murphy Read quotes from this book about Jeremy Dorosin's fight for Consumer rights |
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How Walmart is Destroying By Bill Quinn SYNOPSIS Since Wal-Mart opened two superstores thirteen miles from Grand Saline, Texas, half of the retail businesses in Bill Quinn's once-thriving hometown have closed. In HOW WAL-MART IS DESTROYING AMERICA, Quinn exposed Wal-Mart's infestation and destruction of small American towns, where local shops were forced to close, workers were laid off, and downtowns turned into ghost towns. |
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Zen and the Art of Motorcycle Maintenance
By Robert Pirsig Arguably one of the most profoundly important essays ever written on the nature and significance of "quality" and definitely a necessary anodyne to the consequences of a modern world pathologically obsessed with quantity. Although set as a story of a cross-country trip on a motorcycle by a father and son, it is more nearly a journey through 2,000 years of Western philosophy. For some people, this has been a truly life-changing book. |
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Field Guide to the North American Bird
By Adam Blank and Lauren Blank Let your finger do the talking! There is one gesture that transcends language, race, gender, and age: the bird. Throughout time, man has brandished his middle finger to express anger or insolence, to scorn or to provoke. FIELD GUIDE TO THE NORTH AMERICAN BIRD documents great moments of creativity, ingenuity, and utter stupidity in the history of the one-finger salute. With step-by-step illustrations for more than 50 ways to give someone the finger, this handy little guide will have you flipping off with skill and style. Brush up on classic birds like the Peel the Banana and the Volume ("Can you hear this? . . . Or do you want me to turn it up?"), then expand your vocabulary with more sophisticated birds like the Cell Phone, the Pulley, and the Helium Balloon. |
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Lila
By Robert Pirsig From Kirkus Reviews , September 1, 1991 Pirsig's absorbing second novel, appearing nearly two decades after Zen and the Art of Motorcycle Maintenance, continues where his former work left off--in an exploration of the Metaphysics of Quality set against a journey by sailboat to the Atlantic Ocean. Phaedrus, peripatetic author of a successful book about motorcycles, is once again on the road in this philosophical odyssey--or rather on the Hudson River, as he makes his way toward the Atlantic and, eventually, Florida. But isolation is the last thing a sailboat captain experiences on the water, Phaedrus discovers, and it's just as well, because his encounters with Lila (an aging former prostitute), Richard (her childhood friend), and assorted others along his journey inspire even more exciting concepts for his philosophical book. Chief among these is the concept of ``quality'' or value, which Phaedrus posits as the basic organizing principle of the universe. Shifting away from the Western world's reliance on subject-object and cause-and- effect relationships, Phaedrus suggests that everything is instead an expression of more or less quality, and that evolution moves not toward survival of the fittest but toward higher forms of value. While Phaedrus teases a ``scientifically-based'' morality out of this concept (lower forms of quality, such as individual humans, should be sacrificed if necessary in favor of higher forms, including society and, even higher, ideas), Lila begins exhibiting psychotic behavior and Richard becomes increasingly irritated with Phaedrus' abstract, self-absorbed pose. Pirsig readers will not be let down. |
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The Meeting of East and West
An Inquiry Concerning World Understanding By F.S.C. Northrop |
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A Complaint is a Gift
By Janelle Barlow and Claus Moller Editorial Review: Jim Kouzes, coauthor of The Leadership Challenge and Credibility "A complaint Is a Gift is itself a gift. This is a jewel of a book about the most important issue in the development of any person or organization-how to respond to feedback from others, especially when it isn't flattering or positive. Follow the authors' eight-step gift formula, and you'll be richly rewarded. ignore it, and you'll pay dearly." Read quotes from this book about Jeremy Dorosin's fight for Consumer rights |
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Complaint Letters for Busy People
By John Bear Read quotes from this book about Jeremy Dorosin's fight for Consumer rights |
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Send This Jerk the Bedbug Letter
John Bear, Ph.D. Editorial Reviews Ever feel like you've been screwed over, ripped off, cheated, or treated badly by some company or organization? No? Then don't bother buying this book. If, however, you endure the routine ill treatment one gets in auto repair facilities, tax offices, or with airlines that the rest of us encounter with great regularity, this book will show you how to complain effectively for best results, when to complain and maybe when not, what companies tend to respond to, and, if all else fails, some wonderful examples of consumer revenge when all legitimate attempts to get satisfaction bear no fruit. Useful book, quite funny in places with lots of true case histories of successful complaining. Read quotes from this book about Jeremy Dorosin's fight for Consumer rights |
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Faith Popcorn & Lys Marigold, Clicking : 17 Trends That Drive Your Business and Your Life, New York: HarperCollins, 1997, pp.291-292. Read quotes from this book about Jeremy Dorosin's fight for Consumer rights |
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Consumer Terrorism
By Frank Burkett Editorial Reviews "Never be ripped-off again!" That's the rallying cry sounded by authors Elinor Burkett and Frank Bruni in their war against shoddy products and bad service. Unlike other books that offer only buying advice, Consumer Terrorism is for those consumers who've already been burned. So when a vacation is ruined by a hotel's negligence, or that expensive suit comes apart at the seams, or the new car spends more time in the repair shop than on the road, it's time to take the offensive and get results. Intelligent, aggressive and realistic, yet humorously written, Consumer Terrorism leads readers through the most effective ways to present their cases. It explains who to contact, the right, and wrong way to complain and what to expect in return. The no-holds-barred approach is unique, cleverly blending the use of formal avenues of consumer complaint resolution with guerrilla tactics sure to get results. So get mad -- then get action! Read quotes from this book about Jeremy Dorosin's fight for Consumer rights |
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One Size Fits One
Midwest Book Review Three renowned experts (Gary Heil, Rick Tate, and Tom Parker) show how a business can set itself apart from the pack in One Size Fits One. The key is providing outstanding service and customizing for individual needs. One Size Fits One presents a sure-fire ten-point program for achieving outstanding service that's designed to attract more business, cater to individualized customer needs in a systematic way, and help gain competitive advant-age. Enhanced by caste studies of strong service companies in action, as well as numerous worksheets, assessment exercises, and improvement models, One Size Fits One illustrate how to instill a commitment to quality service throughout the organization, how to remedy customer problems quickly and fairly, strategize customization principles, establish a company-wide program of continuous service improvement, eliminate ineffective management practices, accurately measure your current level of service quality, and establish a sense of accountability for quality service in every employee. Read quotes from this book about Jeremy Dorosin's fight for Consumer rights |
